Products purchased on the Hydro Flask website can be returned to Hydro Flask for a full refund within 30 days of the purchase date. In order to be eligible for return, products must be in an unused condition with their original packaging intact.
If you have purchased a Hydro Flask from one of our dealers, please contact them directly for their return policy.
MyHydro Orders: Because all MyHydro™ orders are made to be uniquely you, they are not eligible for returns.
Here's what to do:
- You can return your purchase for up to 30 days from the purchase date.
- Acquire an RMA Number by contacting our Customer Service Team using the form at Contact Us
- You can use the self-service return create page on our website at Track Your Order
- Please reference your order number from your HydroFlask.com purchase.
- Clearly reference your RMA number that you acquired from our customer service team.
- We recommend selecting a trackable shipping method and keeping the tracking information for your records until the return is complete.
- Refunds take approximately 4 weeks after we receive your product. Shipping charges are not refundable. We do not accept COD deliveries.
Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.
Does Hydro Flask use lead for sealing its bottles and tumblers?
June 14 2024 5:48am
No. Over a decade ago, Hydro Flask pioneered an alternative sealing process for vacuum insulated bottles. In 2012, we moved away from what was at that the time the industry standard vacuum sealing process and toward an innovative process that sealed our bottles without the use of lead.
Even though this new process was more complex – and more expensive – we chose this path because we aimed for a higher standard knowing lead could be harmful to consumers, manufacturing partners and the environment.